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Customer management and billing system for an electricity supply company.

OpenApp developed a Plone based customer management and billing system for CHPower. The second revision, developed to support the ESB's Marketing Opening Program, was delivered in partnership with the client in 6 months and has enabled them to build a broad customer base in both business and consumer markets.

System features include:
  • Integration with MaxDB (formerly Sap Database) for invoice calculations and metering information.
  • Creation of individual invoices for all customers, delivered as books of invoices to financial personnel and printing services, and individual customer folders for customer management.
  • All older paper invoices scanned and managed consistent with new content.
  • Customer files, including all contact information and all correspondence created and managed within the system.
Jim McMahon, MD of CHPower, says he gets competitive advantage from this method of operation.